Privacy Policy

Key Definitions

• “CTB Commercial Bodies Ltd”, “we”, “our”, or “us” – refers to CTB Commercial Bodies Ltd.
• “you” or “the user” – refers to the individual accessing or using our website.
• GDPR – General Data Protection Regulation.
• PECR – Privacy and Electronic Communications Regulations.
• ICO – Information Commissioner’s Office (UK data protection authority).
• Cookies – small files stored on a user’s computer or device to enhance website functionality.

Information We Collect

We may collect and process the following types of personal information:

• Name, email address, phone number, vehicle make, vehicle model and company details.
• Information submitted through contact forms, email, or telephone enquiries.
• Technical information such as your IP address, browser type, and how you interact with our website.
• Any information you choose to provide voluntarily.

How We Use Your Information

We process personal information for the following purposes:

• To respond to your enquiries and provide services.
• To manage customer accounts, orders, and communications.
• To comply with legal or regulatory obligations.
• To improve our website and customer experience.
• To send important service updates or business information.

We will never sell or rent your personal information to third parties.

Legal Basis for Processing

Under GDPR, we rely on one or more of the following legal bases:

• Consent – where you have given clear consent for us to process your data.
• Contract – processing is necessary for a contract or to take steps at your request before entering into a contract.
• Legal obligation – processing is necessary to comply with the law.
• Legitimate interests – processing is necessary for our legitimate business purposes (e.g., customer service, website analytics).

Data Sharing

We may share your information with trusted third parties, such as:

• IT and website service providers.
• Payment processors and account management platforms.
• Legal or regulatory authorities when required by law.

All third parties are required to process your data securely and in accordance with data protection law.

Data Retention

We will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

Your Rights

Under GDPR, you have the following rights:

• The right to access the personal data we hold about you.
• The right to request correction of inaccurate or incomplete data.
• The right to request deletion of your personal data (where applicable).
• The right to restrict or object to processing.
• The right to data portability.
• The right to withdraw consent at any time (where processing is based on consent).

To exercise these rights, please contact us using the details below.

Cookies

Our website may use cookies to improve functionality and enhance user experience. You can choose to accept or decline cookies through your browser settings.

For further information regarding are cookie policy please read Our Cookie Policy.

Security

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it from loss, misuse, or unauthorised access.

Contact Information

If you have any questions about this privacy policy or how your personal data is handled, please contact us:

CTB Commercial Bodies Ltd
Former Albion Tile Yard
Cilfynydd Road
Cilfynydd
Pontypridd
Rhondda Cynon Taf
CF37 4NN

Email: admin@ctbcommercialbodiesltd.co.uk

Phone: 02920 881 135

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk.